SLA breach alerts

SLA targets and live indicators help your team spot tickets nearing their deadlines. Email breach notifications are a separate feature, and their setup is not yet available in the current settings screen.

Email setup is marked Coming soonIn Admin Settings → Tickets → SLAs → Notifications, the Breach notifications section is labelled Coming soon and its fields are disabled. A new organization cannot configure a recipient, pre-breach thresholds, or an email template there yet. Do not rely on an email being sent just because an SLA target is enabled.

What you can use now

Set resolution, first-response, and assignment targets in the Targets tab.
Watch the SLA indicators on open tickets and in your team's dashboards.
Review SLA compliance reports to find missed targets and investigate breached tickets.

The Notifications tab may also show assignee and escalation options. Those settings are not a substitute for a configured breach-email recipient. Until the breach-notification setup is enabled, use the visible SLA indicators and your team's normal ticket review process to catch urgent work.

If your organization already receives breach emails

Some organizations may have an existing notification configuration. If yours does, test it with a controlled ticket before depending on it operationally. Check the recipient mailbox and the ticket's SLA state, then contact FyneDesk support if the email does not arrive. This guide will be expanded when the settings panel is enabled for self-service configuration.