These FyneDesk Partner Program Terms (the “Partner Terms”) govern participation in the FyneDesk Partner Pilot and any referral or solution-partner track offered under it (the “Program”). These Partner Terms are between FyneDesk (“FyneDesk,” “we,” “us,” or “our”) and the person or entity accepted into the Program (“Partner,” “you,” or “your”).
These Partner Terms incorporate the FyneDesk Terms of Service and Privacy Policy. If a written acceptance notice, deal-registration confirmation, or signed addendum conflicts with these Partner Terms, the more specific written document controls for that subject.
1. Eligibility, application, and acceptance
You must provide complete and accurate application information and have authority to act for the business identified in your application. Individuals must be at least 18 years old and legally able to enter a binding agreement.
We may accept or reject any application in our discretion. Applying, receiving an application acknowledgement, discussing an opportunity, or using a FyneDesk link does not constitute acceptance. You become a Partner only when we send a written acceptance notice identifying your approved track. We may require identity, business, sanctions, banking, and tax verification before acceptance or payment.
The Program is not available where prohibited by law. Availability, benefits, and payment methods may vary by country. International applicants may be required to sign additional terms.
2. Program tracks
Your written acceptance notice will identify the track or tracks for which you are approved. Unless we expressly approve otherwise, approval for one track does not approve you for another.
Customer Referral track
The Customer Referral track is intended for current paid FyneDesk customers that introduce a new organization to FyneDesk. For a Qualified Customer Referral, the referring customer may receive a non-cash FyneDesk account credit equal to one month of the referred customer’s initial recurring subscription, calculated using the monthly equivalent of the referred customer’s net subscription fees, up to a maximum credit of US$100.
A customer-referral credit becomes earned only after the referred organization has completed 60 consecutive days as a paying FyneDesk customer in good standing and all other eligibility conditions have been met. Credits:
- may be used only against future FyneDesk subscription invoices for the referring customer’s account;
- are non-transferable, not redeemable for cash, and have no cash value;
- cannot be combined, sold, assigned, or applied to taxes, refunds, usage charges, services, or prepaid credits;
- expire 12 months after issuance unless applicable law requires otherwise; and
- may be reversed if the qualifying payment is refunded, disputed, charged back, fraudulent, or otherwise invalid.
Solution Partner track
The Solution Partner track is intended for approved MSPs, consultants, agencies, BPOs, implementers, and other service providers that originate and support customer opportunities. Subject to these Partner Terms, we will pay an approved Solution Partner a commission equal to 20% of Net Subscription Revenue actually received by FyneDesk from an approved Registered Deal during the Commission Period.
The “Commission Period” begins on the customer’s first paid subscription date and ends 12 months later. “Net Subscription Revenue” means recurring software-subscription fees actually received and retained by FyneDesk, net of discounts, credits, refunds, chargebacks, bad debt, and payment reversals. It excludes taxes, payment-processing charges, professional or migration services, support fees, hardware, usage-based or overage charges, prepaid AI credits, promotional credits, and amounts paid after the Commission Period.
Unless a signed addendum says otherwise, renewals after the Commission Period, customer referrals outside an approved Registered Deal, and expansions not attributable to the Partner do not generate a commission.
Volume licensing inquiries
Volume licensing is a customer purchasing path, not a commission or discount entitlement. Organizations planning 25 or more agents, several teams, or multiple customer workspaces may request a private annual proposal. Any discount, rollout service, billing arrangement, or other commercial term is valid only if included in a written FyneDesk quote or order form. Public statements, prior quotes, or participation in another Program track do not guarantee volume pricing.
3. Qualified Customer Referrals
A “Qualified Customer Referral” is an organization that:
- is introduced through the method we approve before it creates or purchases a paid FyneDesk subscription;
- is not the Partner, its employee, owner, parent, subsidiary, controlled affiliate, or a person acting on its behalf;
- is not a current or former FyneDesk customer and is not already in an active FyneDesk sales, trial, partner, or support conversation;
- provides accurate information, independently chooses to purchase FyneDesk, and pays using its own valid payment method;
- does not result from spam, deception, prohibited advertising, coupon distribution, or another violation of these Partner Terms; and
- meets the paid-service and good-standing period applicable to the approved track.
FyneDesk determines qualification and attribution reasonably and in good faith using its records. We will not pay or credit multiple parties for the same customer. If more than one party claims a customer, we may consider timing, documented influence, customer confirmation, and approved deal registration.
4. Deal registration
Solution Partner opportunities must be submitted for deal registration and approved by FyneDesk in writing before the customer purchases. A submission is not approved until FyneDesk issues a registration confirmation identifying the customer and registration period.
Unless the confirmation states otherwise, an approved registration is protected for 90 days. We may extend it in writing when the Partner shows meaningful, documented progress. Registration may be denied or cancelled if the opportunity was already known to FyneDesk, information is inaccurate, the customer requests another route, the Partner stops actively working the opportunity, or the registration would create a legal, security, privacy, or commercial risk.
You may share customer contact information only when authorized to do so. Upon request, you must provide reasonable evidence of the customer’s permission and your material involvement.
5. Payment, clearance, and adjustments
Solution Partner commissions are calculated quarterly. Eligible amounts are generally paid within 60 days after the end of the applicable calendar quarter, after the related customer payments have cleared and subject to a US$100 minimum payout threshold. Amounts below the threshold carry forward while your Program account remains active.
No commission is earned on an invoice until FyneDesk has received and retained the applicable payment. We may withhold or offset amounts reasonably related to refunds, credits, disputes, suspected fraud, duplicate attribution, breach of these Partner Terms, or amounts you owe FyneDesk. If we discover an overpayment, you must repay it within 30 days after notice or we may deduct it from future amounts.
You are responsible for maintaining accurate payout information. We are not responsible for delay caused by incomplete verification, missing tax documentation, incorrect payment details, a payment provider, sanctions screening, or legal restrictions.
6. Taxes and payment documentation
You are an independent contractor and are responsible for all taxes, duties, reporting, registrations, and other governmental obligations arising from Program payments. Before payment, you must provide requested documentation, which may include a valid Form W-9, the applicable Form W-8, taxpayer identification information, invoices, or equivalent local documents.
FyneDesk may report payments and withhold taxes as required by law. Any required withholding is treated as an amount paid to you. You are responsible for obtaining your own tax advice; FyneDesk does not provide tax advice.
7. Customer contracts and partner services
Customers contract directly with and pay FyneDesk for FyneDesk software. You may not accept payment for, resell, sublicense, provision, or bind FyneDesk subscriptions unless a separate reseller addendum signed by FyneDesk expressly authorizes you to do so.
You may offer your own discovery, implementation, migration, configuration, training, or managed services under a separate agreement directly between you and the customer. You set and retain your service fees. You must clearly identify those services as yours, remain solely responsible for their performance, and not represent that FyneDesk provides, endorses, guarantees, or is liable for them.
You may not make commitments about FyneDesk pricing, discounts, features, security, availability, roadmap, refunds, warranties, legal terms, or implementation timelines unless FyneDesk has approved the exact commitment in writing.
8. Marketing, endorsements, and disclosure
All statements about FyneDesk must be truthful, current, supportable, and consistent with approved FyneDesk materials. You may describe your genuine experience, but you may not publish fabricated reviews, conceal material limitations, or make claims a reasonable customer would find misleading.
Whenever you endorse or promote FyneDesk and may receive credit, commission, services, discounts, or another benefit, you must clearly and conspicuously disclose that relationship near the endorsement or link. A suitable plain-language disclosure is: “I may receive compensation if you purchase FyneDesk through my link.” A vague label, a disclosure hidden in a profile or terms page, or “affiliate link” by itself may not be sufficient in every context.
You must comply with all advertising, privacy, telemarketing, anti-spam, consumer-protection, and endorsement laws that apply to you and your audience, including the U.S. Federal Trade Commission’s endorsement requirements and the CAN-SPAM Act when applicable.
9. Prohibited conduct
You may not, directly or through another person:
- send unsolicited bulk email, automated messages, or commercial communications that violate consent, identification, physical-address, unsubscribe, or opt-out requirements;
- bid on, purchase, or use “FyneDesk,” misspellings, or confusingly similar terms as paid-search keywords, social handles, domains, subdomains, application names, or ad-account identities;
- use coupon, cashback, toolbar, adware, cookie-stuffing, forced-click, link-injection, or traffic-interception methods;
- create self-referrals, fake accounts, circular purchases, duplicate organizations, or transactions intended primarily to generate a reward;
- misrepresent your identity, relationship with FyneDesk, approval level, customer results, or authority to act for FyneDesk;
- offer unapproved discounts, rebates, guarantees, gifts, or incentives connected to a FyneDesk purchase;
- use deceptive, infringing, discriminatory, obscene, unlawful, or malicious content;
- appoint sub-partners, affiliate networks, or downstream promoters without our written approval; or
- interfere with attribution, tracking, security controls, or Program administration.
10. Brand and intellectual property
While you remain an approved Partner, FyneDesk grants you a limited, revocable, non-exclusive, non-transferable licence to use approved FyneDesk names and brand assets solely to perform approved Program activities. All goodwill benefits FyneDesk. You must follow our brand instructions, use current assets, and stop or correct any use when requested.
You may not alter our marks, imply sponsorship beyond your approved status, register any confusingly similar mark, or challenge FyneDesk’s ownership. Except for this limited licence, neither party receives rights in the other party’s intellectual property.
11. Privacy, security, and confidential information
Each party will use personal information only as permitted by applicable law and the relevant privacy notice. You must collect and share the minimum customer information necessary, use appropriate safeguards, and promptly notify FyneDesk if information shared for the Program is accessed, used, or disclosed without authorization.
If your services require access to a customer’s FyneDesk workspace or personal data, you must obtain the customer’s express authorization, use individual credentials and least-privilege access, and enter any required data-processing agreement. Program approval alone grants no workspace or customer-data access.
Each party must protect the other party’s non-public business, product, security, customer, pricing, and Program information using reasonable care and use it only for the Program. Confidentiality does not apply to information lawfully known without restriction, independently developed, publicly available without breach, or required to be disclosed by law.
12. Compliance and records
You must comply with applicable anti-bribery, anti-corruption, export-control, sanctions, employment, tax, advertising, and data-protection laws. You may not offer anything of value to improperly influence a customer, public official, employee, or other decision-maker.
You must maintain accurate records supporting referrals, disclosures, customer authorization, services, and Program payments for at least three years after the relevant activity, or longer if applicable law requires. On reasonable notice, FyneDesk may request records reasonably necessary to verify compliance and payment eligibility. Reviews will be limited to Program-related records and handled confidentially.
13. Independent contractors; no authority
The parties are independent contractors. These Partner Terms do not create employment, agency, franchise, fiduciary, joint-venture, exclusive, or legal-partnership relationships. You have no authority to bind FyneDesk, sign for FyneDesk, incur obligations on our behalf, collect FyneDesk receivables, or make representations beyond approved materials. You control how you perform your independent services and are responsible for your personnel and expenses.
14. Program operation and changes
FyneDesk may provide optional training, demo access, directories, sales materials, or customer introductions. These benefits are not guaranteed and may depend on track, performance, customer fit, geography, capacity, and compliance.
We may change or discontinue the Program or these Partner Terms by posting an updated version and changing the effective date. Material changes apply prospectively after reasonable notice. Unless required by law or related to fraud or breach, we will apply the terms in effect when an approved deal was registered to that deal’s existing Commission Period. Continuing Program activity after an update takes effect constitutes acceptance of the updated Partner Terms.
15. Term and termination
These Partner Terms begin when you accept our written Program approval and continue until terminated. Either party may terminate participation at any time by written notice. We may suspend or terminate immediately for suspected fraud, prohibited conduct, legal or security risk, non-payment, sanctions concerns, reputational harm, or material breach.
After termination, you must stop presenting yourself as a Partner and stop using FyneDesk brand assets and confidential information. For termination without Partner breach, FyneDesk will pay validated commissions already earned on customer payments received before the termination date and will continue to calculate commissions for previously approved Registered Deals through their existing Commission Period, unless the written termination notice states a mutually agreed buyout or transition. Pending Customer Referral credits that have not completed all qualification conditions by termination are not earned.
If termination results from fraud, prohibited conduct, or material breach, unearned and future benefits end immediately, and FyneDesk may withhold amounts reasonably connected to the breach. Sections that by their nature should survive will survive, including payment adjustments, taxes, customer responsibility, confidentiality, records, intellectual property, disclaimers, liability, indemnification, disputes, and general terms.
16. Disclaimers
THE PROGRAM, MATERIALS, LINKS, DEMO ACCESS, AND ANY LEADS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, FYNEDESK DISCLAIMS ALL EXPRESS, IMPLIED, STATUTORY, AND OTHER WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE PROGRAM WILL PRODUCE REVENUE, LEADS, CUSTOMER CONVERSIONS, OR A PARTICULAR BUSINESS RESULT.
17. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING FROM OR RELATED TO THE PROGRAM, EVEN IF ADVISED OF THE POSSIBILITY.
FYNEDESK’S TOTAL LIABILITY ARISING FROM OR RELATED TO THE PROGRAM WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID OR PAYABLE TO YOU UNDER THE PROGRAM DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) US$100. THESE LIMITS DO NOT APPLY WHERE PROHIBITED BY LAW.
18. Indemnification
You will defend, indemnify, and hold harmless FyneDesk and its officers, directors, employees, and agents from third-party claims, losses, liabilities, damages, penalties, and reasonable legal fees arising from or related to your marketing, representations, services, personnel, customer agreement, violation of law, infringement, misuse of data, or breach of these Partner Terms. FyneDesk will promptly notify you of a covered claim and provide reasonable cooperation at your expense. You may not settle a claim in a way that admits fault by or imposes an obligation on FyneDesk without our written consent.
19. Governing law and disputes
These Partner Terms are governed by the laws of the State of California, United States, without regard to conflict-of-law rules. Before filing a claim, each party will give written notice describing the dispute and allow 30 days for good-faith informal resolution.
An unresolved dispute will be submitted to binding arbitration administered by JAMS under its applicable commercial rules, conducted in English in California. Each party will bear its own costs, subject to the arbitrator’s authority and applicable law. Either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect intellectual property, confidential information, security, or data. Disputes will be resolved individually and not as a class, consolidated, or representative action.
20. Notices and electronic records
Program notices to FyneDesk must be sent to support@fynedesk.io. We may send notices to the email address in your Program record. You agree to keep it current.
You consent to Program communications, approvals, registrations, invoices, tax documents, and agreements being created and maintained electronically. Clicking an acceptance control, checking an agreement box, replying with acceptance, or using another electronic process with intent to agree may constitute your electronic signature. You should download and retain copies of the version you accept and our written acceptance notice.
21. General
These Partner Terms, the incorporated policies, your written acceptance notice, approved deal registrations, and any signed addendum are the entire agreement regarding the Program and replace prior discussions on that subject. You may not assign these Partner Terms or Program benefits without our written consent. FyneDesk may assign them in connection with a merger, reorganization, sale of assets, or by operation of law.
Failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remainder will continue. Headings are for convenience. “Including” means “including without limitation.” No third party is a beneficiary of these Partner Terms.
22. Contact
Questions about the Program or these Partner Terms may be sent to:
FyneDesk
San Francisco, California, United States
Email: support@fynedesk.io
Website: fynedesk.ai/partners