Pricing
Pricing that scales with your team
The service desk for tickets, assets, knowledge, projects, and AI in one place. Start free, grow into Pro AI Autopilot, and use Business Auto Resolve when routine answers are ready to close themselves.
Up to 3 agents — free forever
Everything a small team needs to run a real service desk.
What's included
- ✓Unlimited tickets, views & email-to-ticket
- ✓Client portal & knowledge base
- ✓Ticket routing & contact records (CRM)
- ✓Team calendar & scheduling views
- ✓Custom field, template & canned reply
- ✓Full asset tracking + QR labels
- ✓AI Assistant - 5 credits / agent / month for drafting
- ✓Two-step verification (MFA)
- ✓Dashboards, audit trail & multi-language
- ✓Spam Protection & blocked senders
Billed monthly
For growing teams that need AI Autopilot, automation, SLA management, project management, and branding.
30-day Pro trial included with every new account.
Everything in Free, plus
- ✓Unlimited agents
- ✓Automations & skill-based routing
- ✓SLA policies, tracking & breach alerts
- ✓Customer logins, self-registration & portal branding
- ✓Custom email sending domain
- ✓Remove “Powered by FyneDesk”
- ✓Team timesheets & agent scheduling
- ✓Org-wide Require-MFA policy
- ✓Pro AI Autopilot with knowledge and resolved-ticket checks
- ✓AI Assistant - 50 credits / agent / month + prepaid wallet
- ✓Priority support
- ✓CSAT satisfaction surveys
- ✓Change-freeze windows
- ✓Recurring tickets
- ✓Website widget (ticket form)
- ✓Connections — WhatsApp, Teams, Slack, Notion, webhooks & Zapier
- ✓Project Management — tasks, milestones & linked records
- ✓Advanced roles: Support Manager, Restricted Agent & Collaborator
Billed monthly
For teams that need Business Auto Resolve, live chat, workforce management, workflow management, and advanced controls.
Business includes a 30-day trial. Need custom uptime, onboarding, or agent counts? Talk to us below.
Everything in Pro, plus
- ✓SAML single sign-on + org-wide enforcementOn request
- ✓REST API accessComing soon
- ✓Data warehouse integrationComing soon
- ✓Microsoft Intune device sync
- ✓Carrier sync (Verizon ThingSpace)
- ✓Workforce management
- ✓AI Assistant - 150 credits / agent / month
- ✓Business Auto Resolve add-on for confident routine answers
- ✓Live chat & unlimited website widgets
- ✓Workflow management, portfolio controls and resource planning
- ✓Auditor role & permission-based access controls
AI is included on every plan - with a hard cap
Each plan includes monthly AI credits per agent: Free 5 for drafting only, Pro 50, and Business 150. Pro AI Autopilot checks approved knowledge articles and similar past resolved tickets before drafting. Business Auto Resolve can use confident matches to answer routine tickets. AI pauses at zero, so nothing runs up a bill in the background.
Need a custom uptime agreement, dedicated account manager, or custom onboarding?
For larger IT organizations: negotiated uptime guarantees, phone support, custom agent counts, and white-glove onboarding and training. Built on the Business feature set with a contract to match.
Migrate easily
Import your tickets, contacts, and history with built-in CSV and Freshdesk import — free on every plan. Hands-on migration help is included on Pro and Business.
No hidden costs
No seat minimums. No automatic AI overage. The price you see is what you pay. Upgrade or cancel anytime.
Live in minutes
Connect your support email, invite your team, and your portal is ready. Most teams are up and running in under an hour.
Switching from another tool? See how FyneDesk compares to Zendesk, Freshdesk, and Help Scout.
New since you last looked
Shipped across May-July 2026. A lot has changed.
Pro AI Autopilot + Business Auto Resolve
Autopilot checks approved knowledge articles and past resolved tickets before drafting. Business can auto-resolve confident routine answers.
MFA + Single sign-on
Two-step verification on every plan; Google & Microsoft sign-in free on all plans, with org-wide SSO enforcement on Business.
Microsoft Teams & Intune
Microsoft Teams notifications on Pro; Intune device sync and Verizon carrier sync for IT asset management.
Redesigned KB + insights
New portal reading experience, “Was this helpful?” feedback, search insights, and YouTube/Vimeo embeds.
Timesheets & attendance
Team timesheets, agent scheduling, and a punch-clock attendance module for managing your support team.
Service-aware Project Management
Turn requests into projects, manage tasks and milestones, and link delivery work back to tickets, changes, assets, contacts, and companies.
Compare plans in detail
| Feature | Free | Pro | Business |
|---|---|---|---|
| Core Platform | |||
| Request management | ✓ | ✓ | ✓ |
| Email-to-ticket | ✓ | ✓ | ✓ |
| Contact records with history (CRM) | ✓ | ✓ | ✓ |
| Team management | ✓ | ✓ | ✓ |
| Full audit trail | ✓ | ✓ | ✓ |
| Data import (CSV, Freshdesk & more) | ✓ | ✓ | ✓ |
| Custom ticket fields | ✓ | ✓ | ✓ |
| Canned responses & macros | ✓ | ✓ | ✓ |
| Pre-written response templates | ✓ | ✓ | ✓ |
| Bulk ticket actions | — | ✓ | ✓ |
| Assisted migration support | — | ✓ | ✓ |
| Routing & Automation | |||
| Ticket routing & auto-assignment | ✓ | ✓ | ✓ |
| Skill-based routing | — | ✓ | ✓ |
| Advanced automations | — | ✓ | ✓ |
| SLA policies & tracking | — | ✓ | ✓ |
| Recurring tickets | — | ✓ | ✓ |
| Project Management | |||
| Projects workspace & templates | — | ✓ | ✓ |
| Link projects to tickets, requests, changes, assets, contacts & companies | — | ✓ | ✓ |
| Convert requests into projects | — | ✓ | ✓ |
| Customer-safe project updates | — | ✓ | ✓ |
| Portfolio controls | — | — | ✓ |
| Resource planning | — | — | ✓ |
| AI Assistant | |||
| AI ticket summaries | ✓ | ✓ | ✓ |
| AI suggested replies | ✓ | ✓ | ✓ |
| AI suggested resolutions | ✓ | ✓ | ✓ |
| AI resolution notes | ✓ | ✓ | ✓ |
| Monthly AI credits | 5 / agent | 50 / agent | 150 / agent |
| AI response style & knowledge sources | — | ✓ | ✓ |
| Prepaid AI credit wallet (top-up) | — | ✓ | ✓ |
| Calendar & Scheduling | |||
| Team calendar (month / week / day / agenda) | ✓ | ✓ | ✓ |
| Calendar personalization (my items, colors, mini-calendar) | ✓ | ✓ | ✓ |
| Right-click + drag scheduling | ✓ | ✓ | ✓ |
| Agent self-scheduling (appointments) | — | ✓ | ✓ |
| Calendar feed (private iCal URL) | — | ✓ | ✓ |
| Change-freeze windows + conflict detection | — | ✓ | ✓ |
| Time Tracking & Workforce | |||
| Ticket timer & manual time log | — | ✓ | ✓ |
| My Timesheet & time reports | — | ✓ | ✓ |
| Team Timesheets (manager grid) | — | ✓ | ✓ |
| Attendance / punch-clock | — | — | ✓ |
| Customer-Facing | |||
| Client portal (public submit + KB) | ✓ | ✓ | ✓ |
| Embeddable website widget ticket form on Pro · live chat in widget on Business | — | 1 | Unlimited |
| Live chat | — | — | ✓ |
| Custom forms | Up to 3 | Unlimited | Unlimited |
| Customer-facing knowledge base | ✓ | ✓ | ✓ |
| Email branding | ✓ | ✓ | ✓ |
| Client portal branding | — | ✓ | ✓ |
| Client portal logins (contact/client accounts) | — | ✓ | ✓ |
| Remove “Powered by FyneDesk” branding | — | ✓ | ✓ |
| Custom portal domain | — | ✓ | ✓ |
| CSAT & satisfaction surveys | — | ✓ | ✓ |
| Assets & IT management | |||
| Asset tracking with history | ✓ | ✓ | ✓ |
| Microsoft Intune device sync | — | — | ✓ |
| Carrier sync (Verizon ThingSpace) | — | — | ✓ |
| Connections | |||
| WhatsApp channel | — | ✓ | ✓ |
| Outbound webhooks | — | ✓ | ✓ |
| Microsoft Teams notifications | — | ✓ | ✓ |
| Standard integrations Slack, Teams, Notion, Zapier / Make / n8n | — | ✓ | ✓ |
| Custom email domain | — | ✓ | ✓ |
| Advanced integrations data warehouse | — | — | Coming soon |
| REST API access | — | — | Coming soon |
| Security | |||
| Sign in with Google / Microsoft | ✓ | ✓ | ✓ |
| Multi-factor authentication (TOTP) | ✓ | ✓ | ✓ |
| Spam Protection & blocked senders | ✓ | ✓ | ✓ |
| Advanced support roles | — | ✓ | ✓ |
| Auditor role | — | — | ✓ |
| Org-wide Require-MFA policy | — | ✓ | ✓ |
| Enforced SSO (require org sign-in) | — | — | On request |
| Hosted on SOC 2 certified infrastructure (Supabase) | ✓ | ✓ | ✓ |
| Row-level data isolation (Supabase RLS) | ✓ | ✓ | ✓ |
| AES-256 encryption at rest, TLS in transit | ✓ | ✓ | ✓ |
| Custom uptime agreement | — | — | Add-on |
| Localization | |||
| Multi-language support (English, Spanish, German, Portuguese and more) | ✓ | ✓ | ✓ |
| Analytics & Reporting | |||
| Dashboard analytics & KPIs | ✓ | ✓ | ✓ |
| Support | |||
| Email support from FyneDesk | ✓ | ✓ | ✓ |
| Priority support | — | ✓ | ✓ |
| Priority feature requests | — | ✓ | ✓ |
| Dedicated support from FyneDesk | — | — | ✓ |
Frequently asked questions
Yes, no credit card required. Every new account starts with a 30-day Pro trial so you can test everything. After 30 days, you can stay on Free — up to 3 agents, forever, at no cost — or upgrade to Pro.
The AI Assistant is included on all plans with monthly credits per agent: Free gets 5 credits per agent for drafting help only, Pro gets 50 per agent, and Business gets 150 per agent. Top-ups are prepaid only with a $25 minimum, and AI pauses at zero, so there are no surprise AI overage bills.
Free covers the core service desk for up to 3 agents - tickets, client portal, knowledge base, contacts, assets, the team calendar, custom field, template, import, and email branding, plus AI drafting help. Pro is about scale and power: more than 3 agents, the website widget, Connections, automations and rules, SLA management, Project Management, time tracking, customer portal logins, a custom email sending domain, and removing the Powered by FyneDesk branding. Live chat and AI Auto-Resolve are part of Business. Pro is $12 per agent per month, or $10 billed annually.
During your 30-day Pro trial you can add as many agents as you need. After that, the Free plan supports up to 3 agents. For larger teams, Pro is $12 per agent per month ($10 billed annually) and Business is $39 per agent per month ($32 billed annually) - no seat minimums.
We don't plan to change our pricing, and we'll give you at least 90 days' notice before any pricing changes that affect your account. The Free plan is intended to stay free.
Yes — self-serve import is on every plan, including Free. Bring in tickets and contacts with the built-in CSV and Freshdesk importers. For larger moves, Pro and Business add hands-on migration support — contact us before you start and we'll walk you through it.
FyneDesk uses Anthropic's Claude. It reads your ticket context and knowledge base to summarize tickets, draft replies, and suggest resolutions. Your ticket data is not used to train Anthropic's models.
Business is for organizations that need live chat, workforce management, workflow management, project portfolio controls, resource planning, advanced security, IT management, dedicated support, 150 AI credits per agent per month, and access to the Business-only AI Auto-Resolve add-on. It is $39 per agent per month, or $32 billed annually. Need a custom uptime agreement, dedicated account manager, custom onboarding, or phone support? Talk to us.
Yes. Pro and Business customers can request custom features, integrations, and workflows tailored to their business. Contact us to discuss what you need.
AI Assistant is included on every plan with monthly credits per agent: Free 5 for AI drafting only, Pro 50, and Business 150. One credit equals $0.10. AI draft or summary = 1 credit; deep analysis = 2; verified AI resolution = 6; action-resolution = 12. Top-ups are prepaid only with a $25 minimum, and AI pauses at zero, so there is no automatic overage.
Plans, features, and pricing are subject to change. Your use of FyneDesk is governed by our Terms of Service.
Works with your stack
Connect easily with apps you already use
Connections come with Pro and Business — link the tools your team relies on, and tell us what else you need.
Start free. Pay only when your team needs more.
Full IT service desk with AI included — no credit card, no sales call, no lock-in.