Productdemo

Zie FyneDesk in actie

Alles wat je team nodig heeft om geweldige support te leveren — tickets, AI-ondersteuning, kenniscontroles, automatische oplossing en een herbruikbare kennisbank.

Installatie Geen creditcard

Begin met een echte werkruimte en nodig tot 3 agenten uit in Free.

AI Kennisbewuste AI

Controleert de kennisbank, stelt antwoorden op en kan zekere matches automatisch oplossen.

Planpassendheid Free, Pro, Business

Free dekt de basis. Pro voegt SLA toe. Business voegt personeels- en workflowbeheer toe.

Expanded Product Tour

Show more than a ticket loop.

The demo now connects the inbox, AI, knowledge, past resolved tickets, SLAs, projects, assets, and reporting so buyers can see the product depth in one pass.

Incoming work 18 open

Portal MFA reset request High priority - Pro Autopilot ready

Email Billing receipt needed Knowledge match found

Live chat Onboarding access Linked to project

Ticket #1042 MFA reset request

In progress High IT Support

The requester cannot complete Microsoft sign-in after changing phones. FyneDesk keeps the ticket history, customer context, asset, project, and SLA target together.

Asset: M365 account Project: Onboarding rollout SLA: 3h 18m left

AI Autopilot Pro drafts the answer; Business can resolve it.

Autopilot checks approved knowledge articles and similar past resolved tickets, then gives agents a cited draft. Business Auto Resolve can send confident answers and close routine tickets.

92% match from knowledge and resolved history

Capture every request

Email, portal, widget, live chat, and connected channels become trackable tickets with owners and history.

Use AI Autopilot on Pro

Autopilot reads the ticket, checks knowledge articles and past resolved tickets, and prepares a reply for the agent to review.

Keep promises visible

SLA timers, priorities, routing, and assignments stay in the same workspace as the conversation.

Connect support to operations

Link tickets to projects, assets, contacts, reports, and audit history so the demo shows the whole service desk.

Doorloop

Bekijk de servicedeskflow van ticket tot oplossing.

De demo toont de dagelijkse cyclus: leg de aanvraag vast, begrijp het werk, laat AI je kennisbank controleren en los met zekerheid beantwoorde tickets sneller op.

Waar je in de demo op moet letten

Aanvragen worden tickets

Houd email-, portaal-, widget- en livechatwerk in één wachtrij bij.

Teams weten wat er is veranderd

Toewijzingen, categorieën, auditgeschiedenis en klantcontext blijven aan het ticket gekoppeld.

AI controleert eerst de kennis

Voordat iemand vanaf nul schrijft, vat AI het ticket samen, doorzoekt relevante kennis en stelt de volgende stap voor.

Zekere antwoorden kunnen oplossen

Wanneer kennis een zekere match heeft, kan FyneDesk het ticket automatisch oplossen en het antwoord herbruikbaar houden.

What the demo covers

A broader product story for the new FyneDesk.

Use the page to show the buying team how the product handles daily support, AI-assisted work, and the operational layers around it.

Intake

Tickets from every support channel

Show email-to-ticket, portal requests, widget submissions, live chat, and connected channel work flowing into one queue.

Pro

AI Autopilot for agent review

Highlight the Pro workflow: AI reads the ticket, checks articles and past resolved tickets, drafts the response, and leaves the agent in control.

Business

AI Auto Resolve for confident answers

Highlight the Business workflow: confident matches can be answered and closed automatically, with the resolution saved back into history.

Knowledge

Articles plus resolved-ticket memory

Show that answers are grounded in approved knowledge articles and similar past resolutions, not a generic AI guess.

Operations

Routing, teams, SLAs, and priorities

Demonstrate the control layer around the inbox: team assignment, priority, SLA timers, breach alerts, and automation.

Projects

Support work linked to projects

Show tickets becoming tasks, linked to onboarding, implementation, change, or internal service work.

Assets

Asset and contact context

Bring customer history, devices, services, and account records into the ticket so agents do not work blind.

Reporting

Dashboards and SLA reporting

Show queue health, workload, response time, satisfaction, and SLA compliance for managers.

Connections

Integrations and webhooks

Connect FyneDesk to Slack, Teams, WhatsApp, Notion, HubSpot, Intune, Zoom, and custom workflows.

Trust

Permissions, audit trail, and security

Close the loop with role-based access, workspace security, audit history, and sign-in controls.

Na de demo

Kies de volgende stap op basis van wat je wilt aantonen.

Sommige teams willen het meteen proberen. Anderen hebben eerst prijzen of een directe vergelijking nodig.

Snelste route

Klaar om te beginnen?

Stel in binnen enkele minuten.

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