Capture every request
Email, portal, widget, live chat, and connected channels become trackable tickets with owners and history.
Product Demo
See FyneDesk in Action
Everything your team needs to deliver great support: tickets, AI Autopilot for Pro, AI Auto Resolve for Business, knowledge checks, past-resolution context, and a reusable knowledge base.
Setup No credit card
Start with a real workspace and invite up to 3 agents on Free.
AI Autopilot and Auto Resolve
Pro gets AI Autopilot for agent review. Business can auto-resolve confident matches.
Plan fit Free, Pro, Business
Free covers essentials. Pro adds SLA. Business adds workforce and workflow management.
Expanded Product Tour
Show more than a ticket loop.
The demo now connects the inbox, AI, knowledge, past resolved tickets, SLAs, projects, assets, and reporting so buyers can see the product depth in one pass.
Incoming work 18 open
Portal MFA reset request High priority - Pro Autopilot ready
Email Billing receipt needed Knowledge match found
Live chat Onboarding access Linked to project
Ticket #1042 MFA reset request
The requester cannot complete Microsoft sign-in after changing phones. FyneDesk keeps the ticket history, customer context, asset, project, and SLA target together.
Asset: M365 account Project: Onboarding rollout SLA: 3h 18m left
AI Autopilot Pro drafts the answer; Business can resolve it. 92% match from knowledge and resolved history
Autopilot checks approved knowledge articles and similar past resolved tickets, then gives agents a cited draft. Business Auto Resolve can send confident answers and close routine tickets.
Use AI Autopilot on Pro
Autopilot reads the ticket, checks knowledge articles and past resolved tickets, and prepares a reply for the agent to review.
Keep promises visible
SLA timers, priorities, routing, and assignments stay in the same workspace as the conversation.
Connect support to operations
Link tickets to projects, assets, contacts, reports, and audit history so the demo shows the whole service desk.
Walkthrough
Watch the service desk flow from ticket to resolution.
The demo shows the everyday loop: capture the request, understand the work, let AI check your knowledge base, and resolve confidently answered tickets faster.
What to look for in the demo
1
Requests become tickets
Track email, portal, widget, and live-chat work in one queue.
2
Teams know what changed
Assignments, categories, audit history, and customer context stay attached to the ticket.
3
AI checks knowledge first
Before anyone writes from scratch, AI summarizes the ticket, searches approved articles and past resolved tickets, and suggests the next step.
4
Business can auto-resolve
When Business Auto Resolve has a confident match, FyneDesk can answer, close the ticket, and keep the resolved history reusable.
What the demo covers
A broader product story for the new FyneDesk.
Use the page to show the buying team how the product handles daily support, AI-assisted work, and the operational layers around it.
Tickets from every support channel
Show email-to-ticket, portal requests, widget submissions, live chat, and connected channel work flowing into one queue.
AI Autopilot for agent review
Highlight the Pro workflow: AI reads the ticket, checks articles and past resolved tickets, drafts the response, and leaves the agent in control.
AI Auto Resolve for confident answers
Highlight the Business workflow: confident matches can be answered and closed automatically, with the resolution saved back into history.
Articles plus resolved-ticket memory
Show that answers are grounded in approved knowledge articles and similar past resolutions, not a generic AI guess.
Routing, teams, SLAs, and priorities
Demonstrate the control layer around the inbox: team assignment, priority, SLA timers, breach alerts, and automation.
Support work linked to projects
Show tickets becoming tasks, linked to onboarding, implementation, change, or internal service work.
Asset and contact context
Bring customer history, devices, services, and account records into the ticket so agents do not work blind.
Dashboards and SLA reporting
Show queue health, workload, response time, satisfaction, and SLA compliance for managers.
Integrations and webhooks
Connect FyneDesk to Slack, Teams, WhatsApp, Notion, HubSpot, Intune, Zoom, and custom workflows.
Permissions, audit trail, and security
Close the loop with role-based access, workspace security, audit history, and sign-in controls.
After the demo
Choose the next step based on what you need to prove.
Some teams want to try it immediately. Others need pricing or a side-by-side comparison first.
Fastest path
Try it with real tickets
Create a Free workspace, add your team, and confirm the workflow in your own queue.
Start free -> Plan fitCheck Free vs Pro
See what stays free, when Pro matters, and how AI credits are included.
View pricing -> Tool switchCompare alternatives
Review FyneDesk against Zendesk, Freshdesk, Help Scout, Zoho Desk, and more.
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