Capture every request
Email, portal, widget, live chat, and connected channels become trackable tickets with owners and history.
Demo del producto
Ve FyneDesk en Acción
Todo lo que tu equipo necesita para brindar una excelente atencion — tickets, asistencia con IA, busqueda en la base de conocimientos, resolucion automatica y respuestas reutilizables.
Configuracion Sin tarjeta de credito
Empieza con un workspace real e invita hasta 3 agentes en Free.
IA IA con base de conocimientos
Revisa la base, redacta respuestas y puede resolver coincidencias confiables.
Ajuste de plan Free, Pro, Business
Free cubre lo esencial. Pro agrega SLA. Business agrega workforce y workflow management.
Expanded Product Tour
Show more than a ticket loop.
The demo now connects the inbox, AI, knowledge, past resolved tickets, SLAs, projects, assets, and reporting so buyers can see the product depth in one pass.
Incoming work 18 open
Portal MFA reset request High priority - Pro Autopilot ready
Email Billing receipt needed Knowledge match found
Live chat Onboarding access Linked to project
Ticket #1042 MFA reset request
The requester cannot complete Microsoft sign-in after changing phones. FyneDesk keeps the ticket history, customer context, asset, project, and SLA target together.
Asset: M365 account Project: Onboarding rollout SLA: 3h 18m left
AI Autopilot Pro drafts the answer; Business can resolve it. 92% match from knowledge and resolved history
Autopilot checks approved knowledge articles and similar past resolved tickets, then gives agents a cited draft. Business Auto Resolve can send confident answers and close routine tickets.
Use AI Autopilot on Pro
Autopilot reads the ticket, checks knowledge articles and past resolved tickets, and prepares a reply for the agent to review.
Keep promises visible
SLA timers, priorities, routing, and assignments stay in the same workspace as the conversation.
Connect support to operations
Link tickets to projects, assets, contacts, reports, and audit history so the demo shows the whole service desk.
Recorrido
Mira el flujo de service desk desde el ticket hasta la resolucion.
La demo muestra el ciclo diario: capturar la solicitud, entender el trabajo, dejar que la IA revise la base de conocimientos y resolver mas rapido tickets con respuestas confiables.
Que mirar en la demo
1
Las solicitudes se vuelven tickets
Controla email, portal, widget y chat en vivo en una sola cola.
2
Los equipos saben que cambio
Asignaciones, categorias, historial de auditoria y contexto del cliente quedan unidos al ticket.
3
La IA revisa la base primero
Antes de que alguien escriba desde cero, la IA resume el ticket, busca conocimiento relevante y sugiere el proximo paso.
4
Las respuestas confiables pueden resolver
Cuando la base tiene una coincidencia confiable, FyneDesk puede resolver el ticket automaticamente y mantener la respuesta reutilizable.
What the demo covers
A broader product story for the new FyneDesk.
Use the page to show the buying team how the product handles daily support, AI-assisted work, and the operational layers around it.
Tickets from every support channel
Show email-to-ticket, portal requests, widget submissions, live chat, and connected channel work flowing into one queue.
AI Autopilot for agent review
Highlight the Pro workflow: AI reads the ticket, checks articles and past resolved tickets, drafts the response, and leaves the agent in control.
AI Auto Resolve for confident answers
Highlight the Business workflow: confident matches can be answered and closed automatically, with the resolution saved back into history.
Articles plus resolved-ticket memory
Show that answers are grounded in approved knowledge articles and similar past resolutions, not a generic AI guess.
Routing, teams, SLAs, and priorities
Demonstrate the control layer around the inbox: team assignment, priority, SLA timers, breach alerts, and automation.
Support work linked to projects
Show tickets becoming tasks, linked to onboarding, implementation, change, or internal service work.
Asset and contact context
Bring customer history, devices, services, and account records into the ticket so agents do not work blind.
Dashboards and SLA reporting
Show queue health, workload, response time, satisfaction, and SLA compliance for managers.
Integrations and webhooks
Connect FyneDesk to Slack, Teams, WhatsApp, Notion, HubSpot, Intune, Zoom, and custom workflows.
Permissions, audit trail, and security
Close the loop with role-based access, workspace security, audit history, and sign-in controls.
Despues de la demo
Elige el proximo paso segun lo que necesitas validar.
Algunos equipos quieren probarlo de inmediato. Otros necesitan ver precios o una comparacion lado a lado primero.
Camino mas rapido
Pruebalo con tickets reales
Crea un workspace Free, agrega a tu equipo y valida el flujo en tu propia cola.
Empezar gratis -> Ajuste de planCompara Free y Pro
Ve que sigue gratis, cuando importa Pro y como se incluyen los creditos de IA.
Ver precios -> Cambio de herramientaCompara alternativas
Revisa FyneDesk frente a Zendesk, Freshdesk, Help Scout, Zoho Desk y mas.
Comparar herramientas ->¿Listo para empezar?
Configúralo en minutos.