Capture every request
Email, portal, widget, live chat, and connected channels become trackable tickets with owners and history.
Demo do produto
Veja o FyneDesk em Ação
Tudo o que sua equipa precisa para oferecer um otimo atendimento — tickets, assistencia com IA, verificacao na base de conhecimento, resolucao automatica e respostas reutilizaveis.
Configuracao Sem cartao de credito
Comece com um workspace real e convide ate 3 agentes no Free.
IA IA com base de conhecimento
Consulta a base, rascunha respostas e pode resolver correspondencias confiaveis.
Plano ideal Free, Pro, Business
Free cobre essenciais. Pro adiciona SLA. Business adiciona gestao de forca de trabalho e workflows.
Expanded Product Tour
Show more than a ticket loop.
The demo now connects the inbox, AI, knowledge, past resolved tickets, SLAs, projects, assets, and reporting so buyers can see the product depth in one pass.
Incoming work 18 open
Portal MFA reset request High priority - Pro Autopilot ready
Email Billing receipt needed Knowledge match found
Live chat Onboarding access Linked to project
Ticket #1042 MFA reset request
The requester cannot complete Microsoft sign-in after changing phones. FyneDesk keeps the ticket history, customer context, asset, project, and SLA target together.
Asset: M365 account Project: Onboarding rollout SLA: 3h 18m left
AI Autopilot Pro drafts the answer; Business can resolve it. 92% match from knowledge and resolved history
Autopilot checks approved knowledge articles and similar past resolved tickets, then gives agents a cited draft. Business Auto Resolve can send confident answers and close routine tickets.
Use AI Autopilot on Pro
Autopilot reads the ticket, checks knowledge articles and past resolved tickets, and prepares a reply for the agent to review.
Keep promises visible
SLA timers, priorities, routing, and assignments stay in the same workspace as the conversation.
Connect support to operations
Link tickets to projects, assets, contacts, reports, and audit history so the demo shows the whole service desk.
Tour
Veja o fluxo do service desk do ticket ate a resolucao.
A demo mostra o ciclo do dia a dia: capturar a solicitacao, entender o trabalho, deixar a IA consultar a base de conhecimento e resolver mais rapido tickets com respostas confiaveis.
O que observar na demo
1
Solicitacoes viram tickets
Acompanhe email, portal, widget e chat ao vivo em uma fila unica.
2
As equipas sabem o que mudou
Atribuicoes, categorias, historico de auditoria e contexto do cliente ficam no ticket.
3
A IA consulta a base primeiro
Antes de alguem escrever do zero, a IA resume o ticket, busca conhecimento relevante e sugere o proximo passo.
4
Respostas confiaveis podem resolver
Quando a base tem uma correspondencia confiavel, o FyneDesk pode resolver o ticket automaticamente e manter a resposta reutilizavel.
What the demo covers
A broader product story for the new FyneDesk.
Use the page to show the buying team how the product handles daily support, AI-assisted work, and the operational layers around it.
Tickets from every support channel
Show email-to-ticket, portal requests, widget submissions, live chat, and connected channel work flowing into one queue.
AI Autopilot for agent review
Highlight the Pro workflow: AI reads the ticket, checks articles and past resolved tickets, drafts the response, and leaves the agent in control.
AI Auto Resolve for confident answers
Highlight the Business workflow: confident matches can be answered and closed automatically, with the resolution saved back into history.
Articles plus resolved-ticket memory
Show that answers are grounded in approved knowledge articles and similar past resolutions, not a generic AI guess.
Routing, teams, SLAs, and priorities
Demonstrate the control layer around the inbox: team assignment, priority, SLA timers, breach alerts, and automation.
Support work linked to projects
Show tickets becoming tasks, linked to onboarding, implementation, change, or internal service work.
Asset and contact context
Bring customer history, devices, services, and account records into the ticket so agents do not work blind.
Dashboards and SLA reporting
Show queue health, workload, response time, satisfaction, and SLA compliance for managers.
Integrations and webhooks
Connect FyneDesk to Slack, Teams, WhatsApp, Notion, HubSpot, Intune, Zoom, and custom workflows.
Permissions, audit trail, and security
Close the loop with role-based access, workspace security, audit history, and sign-in controls.
Depois da demo
Escolha o proximo passo com base no que voce precisa validar.
Algumas equipas querem testar na hora. Outras precisam ver preco ou uma comparacao lado a lado primeiro.
Caminho mais rapido
Teste com tickets reais
Crie um workspace Free, adicione sua equipa e valide o fluxo na sua propria fila.
Comecar gratis -> Plano idealCompare Free e Pro
Veja o que continua gratis, quando o Pro importa e como os creditos de IA estao incluidos.
Ver precos -> Troca de ferramentaCompare alternativas
Compare FyneDesk com Zendesk, Freshdesk, Help Scout, Zoho Desk e outros.
Comparar ferramentas ->Pronto para começar?
Configure em minutos.