Produkt-Demo

Erleben Sie FyneDesk in Aktion

Alles, was Ihr Team fuer guten Support braucht: Tickets, KI-Unterstuetzung, Wissensdatenbank-Pruefung, automatische Loesung und wiederverwendbare Antworten.

1
Einrichtung Keine Kreditkarte

Starten Sie mit einem echten Workspace und laden Sie bis zu 3 Agenten in Free ein.

2
KI Wissensbasierte KI

Prueft Wissen, entwirft Antworten und kann sichere Treffer automatisch loesen.

3
Plan-Fit Free, Pro, Business

Free deckt Essentials ab. Pro ergaenzt SLA. Business ergaenzt Workforce- und Workflow-Management.

Expanded Product Tour

Show more than a ticket loop.

The demo now connects the inbox, AI, knowledge, past resolved tickets, SLAs, projects, assets, and reporting so buyers can see the product depth in one pass.

Inbox SLA Projects Assets Reports
Workspace Support Operations
Live queue
Incoming work 18 open
Portal MFA reset request High priority - Pro Autopilot ready
Email Billing receipt needed Knowledge match found
Live chat Onboarding access Linked to project
Ticket #1042 MFA reset request
In progress High IT Support

The requester cannot complete Microsoft sign-in after changing phones. FyneDesk keeps the ticket history, customer context, asset, project, and SLA target together.

Asset: M365 account Project: Onboarding rollout SLA: 3h 18m left
AI Autopilot Pro drafts the answer; Business can resolve it.

Autopilot checks approved knowledge articles and similar past resolved tickets, then gives agents a cited draft. Business Auto Resolve can send confident answers and close routine tickets.

92% match from knowledge and resolved history
1

Capture every request

Email, portal, widget, live chat, and connected channels become trackable tickets with owners and history.

2

Use AI Autopilot on Pro

Autopilot reads the ticket, checks knowledge articles and past resolved tickets, and prepares a reply for the agent to review.

3

Keep promises visible

SLA timers, priorities, routing, and assignments stay in the same workspace as the conversation.

4

Connect support to operations

Link tickets to projects, assets, contacts, reports, and audit history so the demo shows the whole service desk.

Rundgang

Sehen Sie den Service-Desk-Flow vom Ticket bis zur Losung.

Die Demo zeigt den Alltag: Anfrage erfassen, Arbeit verstehen, KI die Wissensdatenbank pruefen lassen und Tickets mit sicheren Antworten schneller loesen.

Worauf Sie in der Demo achten sollten

1

Anfragen werden zu Tickets

Verfolgen Sie E-Mail, Portal, Widget und Live-Chat in einer gemeinsamen Queue.

2

Teams sehen, was sich geandert hat

Zuweisungen, Kategorien, Audit-Verlauf und Kundenkontext bleiben am Ticket.

3

KI prueft zuerst Wissen

Bevor jemand bei null anfaengt, fasst KI das Ticket zusammen, sucht relevantes Wissen und schlaegt den naechsten Schritt vor.

4

Sichere Antworten koennen loesen

Wenn die Wissensdatenbank einen sicheren Treffer hat, kann FyneDesk das Ticket automatisch loesen und die Antwort wiederverwendbar halten.

What the demo covers

A broader product story for the new FyneDesk.

Use the page to show the buying team how the product handles daily support, AI-assisted work, and the operational layers around it.

Intake

Tickets from every support channel

Show email-to-ticket, portal requests, widget submissions, live chat, and connected channel work flowing into one queue.

Pro

AI Autopilot for agent review

Highlight the Pro workflow: AI reads the ticket, checks articles and past resolved tickets, drafts the response, and leaves the agent in control.

Business

AI Auto Resolve for confident answers

Highlight the Business workflow: confident matches can be answered and closed automatically, with the resolution saved back into history.

Knowledge

Articles plus resolved-ticket memory

Show that answers are grounded in approved knowledge articles and similar past resolutions, not a generic AI guess.

Operations

Routing, teams, SLAs, and priorities

Demonstrate the control layer around the inbox: team assignment, priority, SLA timers, breach alerts, and automation.

Projects

Support work linked to projects

Show tickets becoming tasks, linked to onboarding, implementation, change, or internal service work.

Assets

Asset and contact context

Bring customer history, devices, services, and account records into the ticket so agents do not work blind.

Reporting

Dashboards and SLA reporting

Show queue health, workload, response time, satisfaction, and SLA compliance for managers.

Connections

Integrations and webhooks

Connect FyneDesk to Slack, Teams, WhatsApp, Notion, HubSpot, Intune, Zoom, and custom workflows.

Trust

Permissions, audit trail, and security

Close the loop with role-based access, workspace security, audit history, and sign-in controls.

Nach der Demo

Wahlen Sie den nachsten Schritt danach, was Sie belegen mussen.

Manche Teams wollen sofort testen. Andere brauchen zuerst Preise oder einen direkten Vergleich.

Schnellster Weg

Mit echten Tickets testen

Erstellen Sie einen Free-Workspace, laden Sie Ihr Team ein und prufen Sie den Workflow in Ihrer Queue.

Kostenlos starten -> Plan-Fit

Free und Pro vergleichen

Sehen Sie, was kostenlos bleibt, wann Pro wichtig wird und wie KI-Credits enthalten sind.

Preise ansehen -> Tool-Wechsel

Alternativen vergleichen

Vergleichen Sie FyneDesk mit Zendesk, Freshdesk, Help Scout, Zoho Desk und mehr.

Tools vergleichen ->

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