Capture every request
Email, portal, widget, live chat, and connected channels become trackable tickets with owners and history.
Demo del prodotto
Guarda FyneDesk in azione
Tutto ciò di cui il tuo team ha bisogno per offrire un'ottima assistenza — ticket, assistenza AI, verifiche della knowledge base, risoluzione automatica e una knowledge base riutilizzabile.
Configurazione Senza carta di credito
Inizia con un workspace reale e invita fino a 3 agenti con il piano Free.
AI AI integrata con la knowledge base
Controlla la knowledge base, redige le risposte e può risolvere automaticamente le corrispondenze affidabili.
Piano adatto Free, Pro, Business
Free copre l'essenziale. Pro aggiunge gli SLA. Business aggiunge la gestione del personale e dei flussi di lavoro.
Expanded Product Tour
Show more than a ticket loop.
The demo now connects the inbox, AI, knowledge, past resolved tickets, SLAs, projects, assets, and reporting so buyers can see the product depth in one pass.
Incoming work 18 open
Portal MFA reset request High priority - Pro Autopilot ready
Email Billing receipt needed Knowledge match found
Live chat Onboarding access Linked to project
Ticket #1042 MFA reset request
The requester cannot complete Microsoft sign-in after changing phones. FyneDesk keeps the ticket history, customer context, asset, project, and SLA target together.
Asset: M365 account Project: Onboarding rollout SLA: 3h 18m left
AI Autopilot Pro drafts the answer; Business can resolve it. 92% match from knowledge and resolved history
Autopilot checks approved knowledge articles and similar past resolved tickets, then gives agents a cited draft. Business Auto Resolve can send confident answers and close routine tickets.
Use AI Autopilot on Pro
Autopilot reads the ticket, checks knowledge articles and past resolved tickets, and prepares a reply for the agent to review.
Keep promises visible
SLA timers, priorities, routing, and assignments stay in the same workspace as the conversation.
Connect support to operations
Link tickets to projects, assets, contacts, reports, and audit history so the demo shows the whole service desk.
Guida pratica
Guarda il flusso del service desk, dal ticket alla risoluzione.
La demo mostra il ciclo quotidiano: acquisisci la richiesta, capisci il lavoro, lascia che l'AI controlli la tua knowledge base e risolvi più velocemente i ticket con risposte affidabili.
Cosa osservare nella demo
1
Le richieste diventano ticket
Gestisci il lavoro da email, portale, widget e live chat in un'unica coda.
2
I team sanno cosa è cambiato
Assegnazioni, categorie, cronologia di audit e contesto del cliente restano collegati al ticket.
3
L'AI controlla prima la knowledge base
Prima che qualcuno scriva da zero, l'AI riassume il ticket, cerca le informazioni pertinenti e suggerisce il passaggio successivo.
4
Le risposte affidabili possono risolvere
Quando la knowledge base offre una corrispondenza affidabile, FyneDesk può risolvere automaticamente il ticket e mantenere la risposta riutilizzabile.
What the demo covers
A broader product story for the new FyneDesk.
Use the page to show the buying team how the product handles daily support, AI-assisted work, and the operational layers around it.
Tickets from every support channel
Show email-to-ticket, portal requests, widget submissions, live chat, and connected channel work flowing into one queue.
AI Autopilot for agent review
Highlight the Pro workflow: AI reads the ticket, checks articles and past resolved tickets, drafts the response, and leaves the agent in control.
AI Auto Resolve for confident answers
Highlight the Business workflow: confident matches can be answered and closed automatically, with the resolution saved back into history.
Articles plus resolved-ticket memory
Show that answers are grounded in approved knowledge articles and similar past resolutions, not a generic AI guess.
Routing, teams, SLAs, and priorities
Demonstrate the control layer around the inbox: team assignment, priority, SLA timers, breach alerts, and automation.
Support work linked to projects
Show tickets becoming tasks, linked to onboarding, implementation, change, or internal service work.
Asset and contact context
Bring customer history, devices, services, and account records into the ticket so agents do not work blind.
Dashboards and SLA reporting
Show queue health, workload, response time, satisfaction, and SLA compliance for managers.
Integrations and webhooks
Connect FyneDesk to Slack, Teams, WhatsApp, Notion, HubSpot, Intune, Zoom, and custom workflows.
Permissions, audit trail, and security
Close the loop with role-based access, workspace security, audit history, and sign-in controls.
Dopo la demo
Scegli il passaggio successivo in base a ciò che devi verificare.
Alcuni team vogliono provarlo subito. Altri hanno bisogno prima dei prezzi o di un confronto diretto.
Il percorso più rapido
Provalo con ticket reali
Crea un workspace Free, aggiungi il tuo team e verifica il flusso di lavoro nella tua coda.
Inizia gratis -> Piano adattoConfronta Free e Pro
Scopri cosa resta gratis, quando Pro fa la differenza e come sono inclusi i crediti AI.
Vedi i prezzi -> Cambio strumentoConfronta le alternative
Confronta FyneDesk con Zendesk, Freshdesk, Help Scout, Zoho Desk e altri ancora.
Confronta gli strumenti ->Pronto a iniziare?
Configuralo in pochi minuti.