Create a GitHub issue Pro
Turn any support ticket into an issue with the title, customer impact, and useful context already carried over.
Support and engineering, connected
FyneDesk for GitHub
Move a customer report into GitHub without losing the story. Create an issue in one click, link work that already exists, and follow the fix from the support ticket.
Core issue and pull request workflow on Pro. Deeper two way sync on Business.
What you can do
Link existing work Pro
Search for an issue or pull request, or paste its URL. One ticket can follow several pieces of engineering work.
See progress on the ticket Pro
Issue state, assignee, labels, and linked pull request status stay visible in FyneDesk.
Know when the fix ships Pro
When an issue closes or a linked pull request merges, FyneDesk flags the ticket for a customer update.
Keep developer notes internal Pro
GitHub comments arrive as internal notes, so implementation details stay with the team until an agent chooses what to share.
Run a deeper two way sync Business
Map states, comments, labels, and selected fields both ways. Link many customer tickets to one issue and update them together.
Connect GitHub Enterprise Server Enterprise
Connect a self hosted GitHub environment with the governance and network controls your organization requires.
A closed support loop
Engineering moves the work. Support keeps the customer informed.
- 1
Capture the request
Support records the impact, evidence, and customer context in FyneDesk.
- 2
Create or link the work
Connect the ticket to a GitHub issue or pull request without changing tools.
- 3
Follow the fix
Issue and pull request progress returns to the ticket while developers work.
- 4
Update the customer
A closed issue or merged fix tells support that it is time to reply.
Full setup guide coming soon.
Who it is for
Product support teams
Turn a reproducible customer report into engineering work while keeping the original customer context attached.
Software and developer tool companies
Follow issues and pull requests from the support queue where customer communication already happens.
Teams handling repeat bug reports
Connect every affected ticket to one GitHub issue and keep the customer list ready for release day.
Privacy and trust
Your connection stays under your control.
An admin connects GitHub from inside FyneDesk. Access is encrypted, every organization is isolated to its own GitHub connection, and developer comments stay internal unless an agent chooses to share them. Disconnect anytime.
Frequently asked
What plan do I need?
Creating and linking GitHub issues or pull requests is available on Pro and Business. Deeper two way sync is on Business. GitHub Enterprise Server connections are available for Enterprise agreements.
Can I link pull requests as well as issues?
Yes. A ticket can follow an issue, a pull request, or several linked items so support can see where the fix stands.
Do GitHub comments become customer replies?
No. Developer comments enter FyneDesk as internal notes. An agent chooses what to share with the customer.
Available on FyneDesk Pro
From customer report to shipped fix, with the context intact.
Connect GitHub to FyneDesk and keep support informed while engineering gets the work done.