Pricing
Pricing that scales with your team
Start with about 30 days of full Business access, no credit card required. Then keep a capable Free help desk or choose the plan that fits your team.
Free organizes. Pro operates. Business automates. Enterprise governs.
Free for up to 3 agents
Run a real help desk, free.
What's included
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Billed monthly
Scale & connect. Bring your tools together with integrations, webhooks, and automations.
Everything in Free, plus
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Billed monthly
Real-time & enterprise. Add live chat, advanced automation, identity, and workforce controls.
Everything in Pro, plus
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Annual plans start at $6,000
Advanced identity, governance, contractual support, and white-glove implementation.
Everything in Business, plus
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AI is included, with clear monthly allowances
Free includes 5 AI credits per month. Pro includes 50 per agent and Business includes 150 per agent. Paid plans can add prepaid credits; AI pauses at zero instead of creating automatic overage charges.
Enterprise controls coming soon
Audit-log export, IP allowlisting, and support for multiple identity providers. Roadmap features are subject to change until generally available.
Switch without starting over
If your current help desk exports CSV, bring tickets, contacts, companies, and knowledge articles into FyneDesk. Freshdesk connects directly. Import and migration support are included on every plan, including Free.
See how importing worksNo hidden costs
No seat minimums on Free, Pro, or Business. No automatic AI overage. Enterprise uses custom annual terms.
Live in minutes
Connect your support email, invite your team, and begin working with real requests during your trial. You can also configure the Client Portal before choosing Pro or Business.
Switching from another tool? See how FyneDesk compares to Zendesk, Freshdesk, and Help Scout.
New since you last looked
Shipped across May-July 2026. A lot has changed.
Pro AI Autopilot + Business Auto Resolve
Autopilot checks approved knowledge articles and past resolved tickets before drafting. Business can auto-resolve confident routine answers.
MFA + Single sign-on
Two-step verification on every plan; Google & Microsoft sign-in free on all plans, with org-wide SSO enforcement on Business.
Microsoft Teams & Intune
Microsoft Teams notifications on Pro; Intune device sync and Verizon carrier sync for IT asset management.
Redesigned KB + insights
New portal reading experience, “Was this helpful?” feedback, search insights, and YouTube/Vimeo embeds.
Timesheets & attendance
Team timesheets, agent scheduling, and a punch-clock attendance module for managing your support team.
Jira and GitHub are live
Create or link engineering work from a ticket, keep developer comments internal, and reopen every affected ticket when the fix is complete.
A note from our founder
Support software should stay within reach.
Dan DimaanoFounder, FyneDeskI came to the United States as an immigrant and built my career one opportunity at a time. That experience shaped how I think about FyneDesk.
Small businesses, nonprofits, and schools deserve capable support tools without bloated prices or features they do not need. Our free plan is built for real work, not as a limited demo.
As FyneDesk grows, I intend to keep it practical, fairly priced, and accessible to teams doing meaningful work with limited resources.
Compare plans in detail
| Feature | Free | Pro | Business | Enterprise |
|---|---|---|---|---|
| Core Platform | ||||
| Request management | ✓ | ✓ | ✓ | ✓ |
| Email-to-ticket | ✓ | ✓ | ✓ | ✓ |
| Agent seats | Up to 3 | Unlimited | Unlimited | Unlimited |
| New tickets per month | Fair use | Unlimited | Unlimited | Unlimited |
| Knowledge base articles | Up to 25 | Unlimited | Unlimited | Unlimited |
| Contact records with history (CRM) | ✓ | ✓ | ✓ | ✓ |
| Contact Data Health, quality scores and duplicate merge | — | ✓ | ✓ | ✓ |
| Knowledge base with categories | ✓ | ✓ | ✓ | ✓ |
| Team management | ✓ | ✓ | ✓ | ✓ |
| Full audit trail | ✓ | ✓ | ✓ | ✓ |
| Data import (CSV, Freshdesk & more) | ✓ | ✓ | ✓ | ✓ |
| Custom ticket fields | ✓ | ✓ | ✓ | ✓ |
| Canned responses & macros | ✓ | ✓ | ✓ | ✓ |
| Pre-written response templates | ✓ | ✓ | ✓ | ✓ |
| Bulk ticket actions | — | ✓ | ✓ | ✓ |
| Data export & CSV download | ✓ | ✓ | ✓ | ✓ |
| Assisted migration support | ✓ | ✓ | ✓ | ✓ |
| Saved views, command palette and keyboard shortcuts | ✓ | ✓ | ✓ | ✓ |
| Routing & Automation | ||||
| Ticket routing & auto-assignment | ✓ | ✓ | ✓ | ✓ |
| Skill-based routing | — | ✓ | ✓ | ✓ |
| Workflow automations | — | ✓ | ✓ | ✓ |
| Advanced automation (web-request nodes & approvals) | — | — | ✓ | ✓ |
| SLA policies & tracking | — | ✓ | ✓ | ✓ |
| Recurring tickets | — | ✓ | ✓ | ✓ |
| Project Management | ||||
| Projects workspace & templates | — | ✓ | ✓ | ✓ |
| Link projects to tickets, requests, changes, assets, contacts & companies | — | ✓ | ✓ | ✓ |
| Convert requests into projects | — | ✓ | ✓ | ✓ |
| Customer-safe project updates | — | ✓ | ✓ | ✓ |
| Portfolio controls | — | — | ✓ | ✓ |
| Resource planning | — | — | ✓ | ✓ |
| AI Assistant | ||||
| AI ticket summaries | ✓ | ✓ | ✓ | ✓ |
| AI suggested replies | ✓ | ✓ | ✓ | ✓ |
| AI suggested resolutions | ✓ | ✓ | ✓ | ✓ |
| AI resolution notes | ✓ | ✓ | ✓ | ✓ |
| AI drafts grounded in published knowledge articles | ✓ | ✓ | ✓ | ✓ |
| AI article drafts from resolved tickets | ✓ | ✓ | ✓ | ✓ |
| Knowledge gap detection and article drafts | — | ✓ | ✓ | ✓ |
| AI Auto Resolve using approved knowledge | — | — | ✓ | ✓ |
| Monthly AI credits | 5 / month | 50 / agent | 150 / agent | 150 / agent |
| AI response style controls | — | ✓ | ✓ | ✓ |
| Prepaid AI credit wallet (top-up) | — | ✓ | ✓ | ✓ |
| Calendar & Scheduling | ||||
| Team calendar (month / week / day / agenda) | ✓ | ✓ | ✓ | ✓ |
| Calendar personalisation (my items, colours, mini-calendar) | ✓ | ✓ | ✓ | ✓ |
| Right-click + drag scheduling | ✓ | ✓ | ✓ | ✓ |
| Agent self-scheduling (appointments) | — | ✓ | ✓ | ✓ |
| Calendar feed (private iCal URL) | — | ✓ | ✓ | ✓ |
| Change-freeze windows + conflict detection | — | ✓ | ✓ | ✓ |
| Time Tracking & Workforce | ||||
| Ticket timer & manual time log | — | ✓ | ✓ | ✓ |
| My Timesheet & time reports | — | — | ✓ | ✓ |
| Team Timesheets (manager grid) | — | — | ✓ | ✓ |
| Timesheet approvals with locked periods | — | — | ✓ | ✓ |
| Shift scheduling | — | — | ✓ | ✓ |
| Attendance / punch-clock | — | — | ✓ | ✓ |
| Forecasting & capacity planning | — | — | ✓ | ✓ |
| Customer-Facing | ||||
| Client portal (public submit + KB) | — | ✓ | ✓ | ✓ |
| Embeddable website widget Business only | — | — | ✓ | ✓ |
| Live chat | — | — | ✓ | ✓ |
| Custom forms | Up to 3 | Unlimited | Unlimited | Unlimited |
| Customer-facing knowledge base | ✓ | ✓ | ✓ | ✓ |
| Email branding | — | ✓ | ✓ | ✓ |
| Client portal branding | — | ✓ | ✓ | ✓ |
| Client portal logins (contact/client accounts) | — | ✓ | ✓ | ✓ |
| Remove “Powered by FyneDesk” branding | — | ✓ | ✓ | ✓ |
| Custom portal domain | — | ✓ | ✓ | ✓ |
| CSAT & satisfaction surveys | — | ✓ | ✓ | ✓ |
| Assets & IT management | ||||
| Asset tracking with history | ✓ | ✓ | ✓ | ✓ |
| Warranties, purchases, vendors and asset audits | ✓ | ✓ | ✓ | ✓ |
| QR labels, batch audit scans, compliance holds and asset permissions | ✓ | ✓ | ✓ | ✓ |
| Parent child assets and linked service history | ✓ | ✓ | ✓ | ✓ |
| Change management with CAB approvals | — | — | ✓ | ✓ |
| Microsoft Intune device sync | — | — | ✓ | ✓ |
| Carrier sync (Verizon ThingSpace) | — | — | ✓ | ✓ |
| Connections | ||||
| WhatsApp channel | — | ✓ | ✓ | ✓ |
| Inbound and outbound webhooks | — | ✓ | ✓ | ✓ |
| Secure inbound webhook endpoints | — | ✓ | ✓ | ✓ |
| Microsoft Teams notifications | — | ✓ | ✓ | ✓ |
| Standard integrations Slack, Teams, Notion, Jira, GitHub, Zapier / Make / n8n | — | ✓ | ✓ | ✓ |
| Jira integration Create or link Jira issues, receive internal notes, reopen linked tickets, and monitor sync health | — | ✓ | ✓ | ✓ |
| GitHub integration Create or link issues and pull requests, follow merged work, receive internal notes, and monitor sync health | — | ✓ | ✓ | ✓ |
| Custom email domain | — | ✓ | ✓ | ✓ |
| Advanced integrations Microsoft Intune & automatic Zoom cloud recording links | — | — | ✓ | ✓ |
| REST API access | — | — | ✓ | ✓ |
| MCP integration | — | Read only | Read & write | Read & write |
| Custom integrations and workflows | — | — | — | ✓ |
| Security | ||||
| Sign in with Google / Microsoft | ✓ | ✓ | ✓ | ✓ |
| Multi-factor authentication (TOTP) | ✓ | ✓ | ✓ | ✓ |
| Spam Protection & blocked senders | ✓ | ✓ | ✓ | ✓ |
| Advanced support roles | — | ✓ | ✓ | ✓ |
| Auditor role | — | — | — | ✓ |
| Extended audit access | — | — | — | ✓ |
| Org-wide Require-MFA policy | — | ✓ | ✓ | ✓ |
| Enforced SSO (require org sign-in) | — | — | ✓ | ✓ |
| SCIM directory provisioning for users, teams and roles | — | — | — | ✓ |
| Hosted on SOC 2 Type II certified infrastructure | ✓ | ✓ | ✓ | ✓ |
| Row-level data isolation (Supabase RLS) | ✓ | ✓ | ✓ | ✓ |
| AES-256 encryption at rest, TLS in transit | ✓ | ✓ | ✓ | ✓ |
| Custom uptime agreement | — | — | — | ✓ |
| Localisation | ||||
| Multi-language support (English, Spanish, German, Portuguese and more) | ✓ | ✓ | ✓ | ✓ |
| Analytics & Reporting | ||||
| Dashboard analytics & KPIs | ✓ | ✓ | ✓ | ✓ |
| Support | ||||
| Email support from FyneDesk | ✓ | ✓ | ✓ | ✓ |
| Priority support | — | ✓ | ✓ | ✓ |
| Priority feature requests | — | ✓ | ✓ | ✓ |
| Priority onboarding | — | — | ✓ | ✓ |
| Dedicated account manager | — | — | — | ✓ |
| Dedicated support from FyneDesk | — | — | — | ✓ |
| Contracted support response times | — | — | — | ✓ |
| Phone support | — | — | — | ✓ |
| White-glove migration | — | — | — | ✓ |
| Admin and agent training | — | — | — | ✓ |
| Custom onboarding plan | — | — | — | ✓ |
| Security and legal review support | — | — | — | ✓ |
| Invoice billing and custom contract terms | — | — | — | ✓ |
| Priority feature planning | — | — | — | ✓ |
Frequently asked questions
Yes. No credit card is required. Signup automatically begins a full Business trial for about 30 days. Afterwards, choose a paid plan or continue on Free with up to 3 agents, 25 knowledge articles, 5 AI credits per month, and fair-use ticket volume. The allowance resets each cycle.
Free includes 5 AI credits per month. Pro includes 50 credits per agent and Business includes 150 per agent. During the full Business trial, AI follows the Free allowance. Paid plans can add prepaid credits with a $25 minimum purchase; AI pauses at zero without automatic overage charges.
Pro is built to scale and connect your help desk: the Client Portal with public submission, customer logins, self-registration, ticket tracking and branding; unlimited tickets, agents and knowledge articles; Google, Microsoft, Jira and GitHub integrations; webhooks; workflow automations; multi-policy SLAs; custom email branding and priority support. Full REST API access, live chat inside the Client Portal, and the website widget are included with Business.
During the full Business trial, invite the team you need. After the trial, Free supports up to 3 agents. Pro costs $12 per agent per month ($10 billed annually), and Business costs $39 per agent per month ($32 billed annually), with no minimum seat count.
Current prices and plan terms are published on this page. We will provide at least 90 days' notice before pricing changes that affect an existing account.
Yes. Import and migration support are included on every plan, including Free. FyneDesk has direct importers for Freshdesk, Zendesk, and Zoho Desk, plus CSV for tickets, contacts, companies, and knowledge articles from other systems. Contact us before you start and we will help you map the data and test the import.
FyneDesk uses Anthropic's Claude. It reads your ticket context and knowledge base to summarise tickets, draft replies, and suggest resolutions. Your ticket data is not used to train Anthropic's models.
Business is for teams automating support across channels. It includes Live Chat and the website widget, advanced automation with web-request nodes and approvals, AI Auto Resolve, enforced SSO, workforce management, Intune and automatic Zoom cloud recording links on related tickets, 150 AI credits per agent each month, and priority onboarding and support. SCIM provisioning and Auditor access are available on Enterprise.
Enterprise plans can include custom integrations, workflows, and implementation planning. Contact our sales team to scope what your organization needs.
Enterprise includes every Business feature plus SCIM provisioning, auditor access, a dedicated account manager, contracted support response times, phone support, a custom uptime agreement, white-glove migration, training, custom onboarding, security and legal review support, and custom contract terms. Enterprise is sold on an annual contract, with plans starting at $6,000 per year.
Free includes 5 AI credits per month. Pro includes 50 per agent and Business includes 150 per agent. Paid plans can add prepaid credits; AI pauses at zero instead of creating automatic overage charges. Every signup starts with about 30 days of full Business access. No credit card required; trial AI uses the Free allowance.
Plans, features, and pricing are subject to change. Your use of FyneDesk is governed by our Terms of Service.
Works with your stack
Connect easily with apps you already use
Pro and Business connect your help desk to Google, Microsoft, Jira, GitHub and more, with webhooks and workflow automations. Business also includes the full REST API.
Start free. Pay only when your team needs more.
Start with about 30 days of full Business access, no credit card required. Continue on Free or upgrade when your team is ready.