Escalate to Jira Pro
Turn any ticket into a Jira issue in one click. The project, issue type, summary, and details carry over with a link back to the ticket.
Support and engineering, connected
FyneDesk for Jira
Loop engineering in without the back and forth. Turn a support ticket into a Jira issue in one click, link issues that already exist, and watch the status change right on the ticket.
Core Jira workflow on Pro. Deeper two way sync on Business.
What you can do
Link existing issues Pro
Search Jira or paste an issue key to connect a ticket to work that is already tracked. One ticket can link to several Jira issues.
See status at a glance Pro
The linked issue status and assignee appear on the ticket, so support can answer without asking engineering for an update.
Close the loop automatically Pro
When Jira marks the issue resolved, the ticket flags for a reply. The customer hears the good news without anyone chasing engineering.
Keep engineering notes private Pro
Comments from Jira arrive as internal notes. Customer replies never flow into Jira unless your team chooses to share them.
Run a deeper two way sync Business
Map statuses, comments, and fields both ways. Link many tickets to one issue, then update every affected customer when the fix ships.
Connect self hosted Jira Enterprise
Connect Jira Data Center behind your firewall with governance and data residency controls designed for your environment.
A closed support loop
Engineering moves the work. Support keeps the customer informed.
- 1
Capture the request
Support records the customer impact and the context engineering needs.
- 2
Create or link the issue
Connect the ticket to new or existing Jira work without leaving FyneDesk.
- 3
Track progress
Status and ownership return to the support ticket as engineering works.
- 4
Tell the customer
Resolution flags the ticket so support can reply with the right context.
Full setup guide coming soon.
Who it is for
Support teams with Jira engineers
Give support a direct path into the system engineering already uses, without moving either team into another queue.
Teams seeing the same bug repeatedly
Link every affected ticket to one Jira issue and keep the full customer list ready when the fix ships.
Teams that promise to follow up
Replace manual status checks with a visible engineering record and a clear signal when it is time to reply.
Privacy and trust
Your connection stays under your control.
An admin connects Jira from inside FyneDesk. Access is encrypted, each organization is isolated to its own Jira connection, and internal engineering comments never reach customers unless an agent chooses to share them. Disconnect anytime.
Frequently asked
What plan do I need?
Creating, linking, and tracking Jira issues is available on Pro and Business. Deeper field, comment, and status sync is on Business. Jira Data Center connections are available for Enterprise agreements.
Can several tickets link to one Jira issue?
Yes. Support can connect every report of the same problem to one engineering issue, then find the affected customers when the fix is ready.
Can customers see private Jira comments?
No. Jira comments arrive in FyneDesk as internal notes. An agent decides what becomes a customer reply.
Available on FyneDesk Pro
Your help desk and Jira, finally in sync.
Create the engineering work, follow it from the ticket, and reply when the fix is ready.