Stop losing requests in email. Start a real helpdesk free.

Turn every email into a tracked request with an owner, status, and clear next step. Keep customer follow-up connected when support needs engineering or operations, and use grounded AI for repeat questions.

Start free See how it works

Free for 3 agents. No credit card. AI included with clear usage limits.

See FyneDesk vs alternatives

G2 review5/5

“The automation features make it much easier for me to keep my clients up to date on progress and problem resolutions.”
Scott S., Owner, IT ServicesCurrent User · Validated Reviewer

Read on G2

Support is more than answering messages. It’s coordinating the work behind them.

Who owns it. What’s next.See the support platform

60-second product walkthrough With narration

Read the video transcript (English)

Let's follow one ticket, all the way from request to resolution.

Email, your portal, the website widget, live chat.

It all lands in one shared queue, so nothing slips through.

Open any ticket and the whole story's right there.

Who owns it, how urgent it is, the SLA clock and its history.

On Pro, Fyne AI reads the request, checks your knowledge base and past fixes,

and drafts a reply with its sources.

Your agent just reviews it and hits send.

On Business, Auto Resolve goes one step further.

When it's confident, it answers, closes the ticket, and saves it for next time.

And it all connects.

SLAs, projects, assets, and reports, so you can see exactly how your team is doing.

Start free with up to three agents.

No credit card needed.

Request arrivesEmail, portal, chat, or a call becomes tracked work.

Support owns itThe request has an owner, status, history, and next step.

Other teams actEngineering, finance, IT, or operations completes the internal work.

The customer gets the follow-upSupport knows when the work is finished and who still needs an update.

Switch with confidence

Move from most help desks without starting over.

If your current help desk exports CSV, you can bring your tickets, contacts, companies, and knowledge articles into FyneDesk. Freshdesk connects directly.

See how importing works

Moving from a shared inbox? Read the step-by-step guide →

Every plan includes self-service imports and help if you get stuck. Enterprise includes scoped white-glove migration and training.

Map before you move

Match your existing fields to FyneDesk before the import starts.

Keep working

Large imports run in the background and can be paused or resumed.

Know exactly what moved

A clear report shows what was created, matched, skipped, or needs attention.

Built for teams graduating from shared inboxes

Built for growing customer support teams, with room for the work to expand.

Customer support

Give every customer request an owner and a visible next step.

Replace shared inbox ambiguity with ticket status, assignment, history, and AI-assisted replies.

Learn more →

The FyneDesk operating model

Four ways support work keeps moving.

Every request has a next stepCapture the request, assign an owner, track status, and keep the customer history visible.The work stays connectedLink engineering issues, approvals, projects, assets, meetings, and internal notes to the request.AI helps without hiding the sourceSummaries, drafts, fixes, and Auto Resolve use approved knowledge and past work with visible controls.Switching is part of the productImport, mapping, testing, setup help, training, and workflow recreation reduce migration risk.

Explore all features

AI is built in, starting with Free

AI helps agents move faster—and shows what it used.

FyneDesk summarizes requests, suggests fixes, and drafts replies using approved knowledge and past work. Agents can review the source, edit the response, and decide when the customer receives it.

Grounded in approved knowledgeSources stay visibleHuman review and handoffAI starts on Free with visible usage limits

Cost estimator

Estimate your helpdesk cost before you commit.

Choose your team size, billing cycle, currency, and a common alternative. The numbers stay simple so global teams can compare in familiar terms.

Start free3 agents, unlimited tickets, no credit card

Scale simplyPaid plans stay seat-based and easy to model

Use AI with controlFyneDesk includes AI with visible usage limits

Compare cleanlySwitching maths stays visible before you commit

Free for 3 agentsHelpdesk cost estimate

Agents

Billing

CurrencyCompare with

Add an illustrative AI usage scenarioUses one month of agent-assist seats or 100 AI-resolved conversations, depending on the vendor.

FyneDesk$0$0 annualisedAI included

Zendesk Suite Team$0$0 annualisedMonthly

Estimated savings$0

Start free See full comparisons

Illustrative USD list-price comparison, verified 28 July 2026. AI billing models differ by vendor. Taxes, discounts, live exchange rates, and later plan changes are not included.

Product tour

See the work inside FyneDesk.

Move from the support dashboard to SLA metrics, reporting, knowledge, contacts, service requests, and visual workflows.

FyneDesk dashboard showing ticket overview, unassigned tickets, recent activity, and welcome onboarding

FyneDesk KPI dashboard with SLA compliance, ticket aging, team leaderboard, and category breakdown

FyneDesk reporting dashboard with ticket volume trends, status distribution, and priority charts

FyneDesk knowledge base with categorized help articles and search

FyneDesk contact management with customer details, company info, and ticket history

FyneDesk service request management with filtering, status tracking, and team assignment

FyneDesk workflow builder showing a change-management process with stages, CAB approval, conditions, and terminal outcomes

Dashboard — your full support overview at a glance

Install. Connect. Automate.

Keep support connected to the tools where work happens.

Bring conversations and updates closer to the teams doing the work with FyneDesk connections for Slack, Microsoft Teams, Zoom, Notion, Google, HubSpot, and more.

Explore integrations Explore AI assistant integrations