FyneDesk puts customer tickets and help articles in one workspace. If your team answers the same questions by email every week, you can assign each request to an agent and turn the fix into an article. If you already have a ticket queue you like, HelpDocs can give those articles a home alongside it.
Say three customers ask why their password reset link expired. You have the steps that worked for the first customer. How do you get them to the fourth?
A writer can turn notes into a draft, review the instructions, and publish the article. Customers can find it in your help center or open the Lighthouse widget inside your app, right where they request the reset.
Explore the HelpDocs knowledge baseThe agent who solved the ticket can use that conversation to draft an article. The team checks the steps before publishing. If another customer needs hands-on help, an agent can use the article while working their ticket.
See how to turn a ticket into an articleHelpDocs shows which searches missed so your writers can decide what to cover next. In FyneDesk, an agent can start a draft directly from a failed search. Try searching for the words your customers actually use, like “expired link,” even if your article is titled “Reset your password.”
Choose HelpDocs if you already like your support tools and want to give customers and teammates access to the same documentation through your site, app, or Slack.
Choose FyneDesk if the people writing your answers also own the queue. They can track who owes a reply, resolve the request, and save the fix for the next agent.
Watch the FyneDesk knowledge base walkthrough →Trying this with your team? The FyneDesk Free plan supports up to three agents. See what the Free plan includes.
