Shared inboxes hide ownership
A message can be read, forwarded, and forgotten without a visible owner, status, or next step.
FyneDesk support platform
Run customer support from one connected workspace.
Bring email, tickets, live chat, customer history, knowledge, SLAs, automation, and reporting together. Then let AI handle the repeatable work while your team stays in control.
One support workspaceAI includedFree for 3 agents
Customer request live
Approved knowledge found Answer ready for review
Suggested SLAOn track
The cost of disconnected support
The request is not the problem. Losing its context is.
Separate tools split the customer story
Agents waste time rebuilding context when conversations, knowledge, contacts, and reporting live in different systems.
Routine questions consume the queue
The same answer gets written again while higher-value customer work waits behind it.
One operating record
Capture, resolve, automate, and learn without losing the thread.
FyneDesk keeps the request, customer, knowledge source, team action, service target, and outcome connected. Agents see what happened, customers get a dependable response, and leaders can see where service needs attention.
01
Capture and organize
Give every conversation an owner and a visible next step
Turn email, portal submissions, website conversations, and connected channels into trackable work with one history.
- Email-to-ticket, customer portal, live chat, and manual intake
- Status, priority, assignment, categories, custom fields, and attachments
- Contacts, companies, related records, private notes, and staff mentions
- Team views, saved filters, bulk actions, and audit history
02
Resolve and automate
Put approved knowledge and AI beside the work
FyneDesk reads the request, surfaces relevant knowledge, and helps the team answer faster. Eligible repeat questions can move through Auto Resolve with the source and action preserved.
- Ticket summaries, suggested fixes, and drafted replies
- Knowledge-grounded agent assistance
- Response templates and team collaboration
- Routing, notifications, escalations, SLAs, and workflow automation by plan
03
Understand and improve
Connect daily support work to operational visibility
Use dashboards, reporting, KPIs, CSAT, knowledge insights, and service history to find delays and repeated demand before they become a larger customer problem.
- Support command center and team workload views
- Ticket volume, response, resolution, and SLA reporting
- Customer satisfaction and recurring category signals
- Knowledge feedback, failed searches, and reusable answers
Verified product scope
Start with a real help desk. Add control as the team grows.
FyneDesk Free covers the core support workspace for up to three agents. Paid plans add deeper service controls, automation, customer access, and advanced operations without separating AI into a different product.
Compare plansCapabilityStarts on
Ticketing, email-to-ticket, contacts, knowledge, and reportingFree
AI assistance with visible usage limitsFree
Team routing, assets, webhooks, and audit trailFree
Client Portal, SLA controls, and Project ManagementPro
Workflow management and governed approvalsBusiness
Workforce controls and advanced administrationBusiness
Frequently asked questions
Support platform questions
What is included in the FyneDesk support platform?
FyneDesk connects ticket management, email-to-ticket, contacts, knowledge, live chat, a customer portal, automation, reporting, integrations, and AI-assisted support. Specific controls depend on the selected plan.
Can a small team start without buying a paid plan?
Yes. Free supports up to three agents with unlimited tickets, core support tools, and included AI credits. No credit card is required to start.
Does FyneDesk replace a shared support inbox?
Yes. Support email can become trackable tickets with ownership, status, priority, history, internal collaboration, and reporting rather than remaining as loose messages.
Can we move from another help desk?
Yes. FyneDesk supports CSV-based migration paths for tickets, contacts, companies, and knowledge, plus a direct Freshdesk import path. Import and migration guidance is available on every plan.
Is AI a separate add-on?
AI is included across FyneDesk plans with visible plan and usage limits. Capabilities expand by plan, from assistance and drafting to advanced automation such as Auto Resolve for eligible work.
Put the whole request in one place
Start with the next customer email. Keep every step that follows connected.
Create a free workspace for up to three agents, or talk with us about migration, service controls, and a broader support rollout.
Free for up to 3 agents. No credit card required.