- Tickets, knowledge, and portal
- AI summaries and drafted replies
- Assets, reporting, and audit trail
- Upgrade only when your work needs more
FyneDesk vs Hiver
A complete help desk without the per seat climb.
Hiver is a strong choice for teams that want to run support inside Gmail or connect many customer channels. FyneDesk gives growing teams a full help desk, AI, portal, assets, and workflow depth from a simpler starting point.
Where AI starts
Hiver AI Agents and Copilot$25Growth plan, billed annually
vs FyneDesk AI drafting$0Included for 3 agents on Free
The practical difference
Hiver is built around customer service collaboration, especially for Gmail based teams. FyneDesk is built for teams that need customer support and internal service work in the same system, with assets, projects, workflows, and AI included earlier.
Start FyneDesk freeHow the plans compare
Free$0Shared inbox, email, chat, and help center basics
Growth$25AI Agents, Copilot, automation, and routing
Pro$55Portal, SLA, CSAT, advanced analytics, and API access
Feature comparison
| Capability | FyneDesk | Hiver |
|---|---|---|
| Free plan | Free for 3 agents | Free plan with shared inbox basics |
| AI reply drafting | Included on Free | Growth plan and above |
| AI auto resolution | Business: Auto Resolve | Growth: AI Agents |
| Knowledge base | Included on Free | Included on Free |
| Customer portal | Included on Free | Pro plan |
| SLA and CSAT | Pro plan | Pro plan |
| Ticket routing | Included on Free | Growth plan |
| WhatsApp and team channels | Pro connections | Paid Omni plans |
| Assets and IT service work | Included | Not a core product focus |
| Projects and workforce tools | Pro and Business | Not included |
| AI QA and customer intelligence | Not currently included | Elite plan, some capabilities listed as coming soon |
| Integration depth | Webhooks, Zapier, Make, n8n, Slack, Teams, Notion | 1,000+ connected tools and premium integrations |
Where each platform fits
- Choose FyneDesk if you want a permanent free plan for 3 agents, AI drafting included, and one workspace for tickets, assets, requests, and operations.
- Choose Hiver if your team must work directly inside Gmail, needs native voice or social channels, or depends on a much broader integration catalog.
- Hiver offers AI QA, topic intelligence, and customer intelligence in higher tiers. Those are meaningful capabilities, not features to hand wave away.
Teams that usually prefer FyneDesk
- Small teams leaving a shared inbox without wanting a new enterprise contract
- IT and operations teams that need assets, service requests, and projects beside customer tickets
- Teams that want AI drafting on Free and Auto Resolve as they scale
- Teams that need WhatsApp, Slack, Teams, portal, email, and webhooks without a Gmail first product
Frequently asked questions
For a 3 agent team, FyneDesk starts at $0. Hiver has a free tier, but its AI Agents and Copilot begin on Growth at $25 per user per month billed annually.
Yes. Hiver has a deeper integration catalog, Gmail native workflow, voice and social channel coverage, plus AI QA and customer intelligence offerings in higher plans.
For teams that need ticketing, portal, knowledge, AI, assets, projects, and internal service work in one simpler workspace, yes. Gmail first teams or teams needing deep enterprise integrations may prefer Hiver.
FyneDesk supports CSV based imports and assisted migration on Pro and Business. Start with a free workspace and map your ticket history before switching.
Competitor details are based on public plan information reviewed July 2026. View Hiver pricing.
Try the help desk built for the work in front of you.
Start free for 3 agents. Keep tickets, knowledge, AI, and service work in one place.
Create a free account